RETURN POLICY

What if I need to return my item?

Occasionally you may need to return an item which you have received, if you are not satisfied with your item you can return the item to us within 14 days of receipt.

The item must be returned in a resalable & unworn condition. Once we have received the item, inspected the goods and they are eligible for resale you will be entitled to receive an exchange or refund. This will not include the costs occurred for postage and packaging.

We cannot refund or exchange an item which has been opened or which is not in their original condition.

  • Please ensure that the returned item is packaged correctly to safeguard the goods.
  • Return postage is the responsibility of the customer, we would suggest you use your local delivery service or courier. We would also recommend you use a signed for & insured service to ensure peace of mind the item is delivered to us correctly as we cannot take responsibility for damaged & lost items.

If you have any questions regarding returns please email us at dreamcreammosa@outlook.com

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